Frequently Asked Questions

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Please note that most problems that might occur in the program can be fixed by recreating the master lists (through 'Lists' on the toolbar) or by running the Re-Index module (through Utilities -> Database Re-Index on the Menu Bar).
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Q. I'm getting a message saying my indexes are out of date.
A. Re-Index your databases by selecting the utilities menu from the menu bar at the top of Marksbook and clicking on 'Database Re-Index'.
   
Q. I keep getting errors when entering dates.
A. Make sure that the dates settings are set to Australian standards (dd/mm/yyyy). To change or check your date settings change the regional settings/options in your control panel (located through your Start button on the bottom left of your screen).
   
Q. My system has become unregistered.
A. Please phone us on 61 8 9440 3033 for a new registration or evaluation number for your software.
   
Q. I get an Error message saying “Cannot open database. Net dir controlled by other .net file”
A. With this error message you will see a path as well. You need to go to the path that was specified by the error message and delete the file that it was talking about. The file will be called something like “Pdoxusers.lck”. These files are found either in the database or lists folder.
   
Q. I get an Error message saying “Cannot open Database (Cannot Access Directory. Access Denied.)”
A. You don’t have enough access to use the program. You need to contact your system administrator and tell them that you need full read write access to the database, letters and lists folders that the program uses.
   
Q. The data I enter is disappearing when I exit the program and come back in.
 A.

There is a setting on your BDE called Local Share that needs to be set to true. To do this:

1. Please ensure you have access to the Control Panel.
2. Left click on the start button at the lower left hand side of your computer screen.
3. Left click on ‘Control Panel’
4. Double Click on BDE Administrator
5. Near the top left of the screen that opens, select the ‘Configuration’ tab.
6. Left Click on the ‘+’ (plus) to the left of the word ‘Configuration’ in the Configuration tab, to expand a list.
7. Left Click on the ‘+’ (plus) to the left of ‘System’ to expand its menu.
8. Left Click on the word ‘INIT’.
9. The 5th word in the list on the right hand side of the page under the Definition tab should be ‘LOCAL SHARE’. If the word to the right of ‘LOCAL SHARE’ is TRUE, your setting is fine. If the word id FALSE, then Double-click on the word FALSE and it will invert itself to TRUE.
10. Close the BDE Administrator by clicking on the little ‘x’ (cross) at the top right hand side of the screen.
11. When you’re asked to save all edits, click ‘YES’.
12. Click ‘OK’ to the next message.